Culture Change in the Private Sector: OCS

Published On: 19th March 2023

Prospect and Well North Enterprises worked closely with OCS, the private sector partner to HM Courts and Tribunals Service, over a period of 18 months to implement a complex programme of Culture Change across over 350 courts nationally.

The programme brought together Well North Enterprises’ Model of Change and practical experience at the Bromley By Bow Centre with Prospect’s expertise in Diagnostics, bespoke Culture Framework development, Leadership Development programmes, Coaching and Culture Change.

Before the pandemic, OCS secured a contract to improve the culture of the Courts Security Service. However, with a new leadership team and remote work, maintaining operations proved difficult, delaying the culture transformation program.

To support OCS, WNE and Prospect focused on designing a bespoke Culture Framework, conducting diagnostic work, creating a Culture Survey, and developing a Leadership Development Programme. Additionally, they held a virtual workshop to share the WNE Model of Change.

Building on Year 1 efforts, a work plan for Year 2 included supporting the leadership team in strategic objectives, offering leadership development for the wider team and Area Managers, recruiting Culture Change Champions, analysing data for diversity, discrimination, and inclusion, and training the Champions in Listening Events and cultural understanding.

The Manchester pilot assessment led to a detailed action plan that was integrated into the national plan. The culture survey generated valuable insights for action planning, allowing for a “you said, we did” strategy. Eighteen Culture Champions were recruited, and their training sessions received positive evaluations.

Both the Leadership Team and Area Managers reported significant benefits from the Leadership Development Programmes, including a deeper understanding of leadership, improved collaboration, and the creation of actionable plans to implement personally and with their teams.

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